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Overview

Id KB2878378
Name MS 2878378 Hotfix for System Center Operations Manager (OpsMgr) 2007 and 2012 (All Languages) (See Notes)
Vendor Name microsoft
Product System Center 2007 and 2012 - Operations Manager
Content Type Recommended Recommended
Language(s) ENGLISH 
Operating System(s) Windows 
Released On 10 Oct 2013 12:00:00

KB2878378

MS 2878378 Hotfix for System Center Operations Manager (OpsMgr) 2007 and 2012 (All Languages) (See Notes)

Vendor Name

microsoft

Product

System Center 2007 and 2012 - Operations Manager

Released On

10 Oct 2013 12:00:00

Url

http://support.microsoft.com/kb/2878378

Description

Assume that one of the following conditions is true for each server in a Windows Server 2008 R2 Service Pack 1 (SP1) environment:

  • System Center Operations Manager 2007 (OpsMgr 2007) or System Center 2012 Operations Manager (OpsMgr 2012) RTM, Service Pack 1, or R2 is installed on the server.
  • An Operations Manager server role that uses the Health Service is installed on the server. More specifically, the server is running as an Operations Manager management server, an Operations Manager gateway server or an Operations Manager agent.
  • When the servers manage network devices, the servers generate a warning message similar to the following:

    Heartbeat Failure

    The servers then enter a grayed out state, thus all devices that are managed by the servers enter a grayed out or a "Not Monitored" state.

    Note You may experience this issue after you install the update KB2775511 on the servers.

    This issue occurs because a deadlock was introduced to the Advapi32.dll file in a previous system change. OpsMgr 2007 and OpsMgr 2012 are both affected by this deadlock.

    This hotfix should be installed to resolve this issue with Windows Server 2008 R2 Service Pack 1 (SP1).

    Important Notes:

  • This hotfix is intended to correct a specific problem.
  • Apply the hotfix only to systems that are experiencing the specific problem.
  • This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
  • Related Resources

    Related Vulnerabilities

    None

    Related Patches

    None

    Superseded Patches

    None


    Last Updated: 27 May 2016 11:18:39